Do the shipping charges vary from country to country?
Yes, for some products, we vary our charges from country to country, You will get the exact shipping price when you will check out from cart.
Is the shipping charge calculated on weight of the package?
The shipping charges are calculated on the number of products in your order. You can view the shipping cost in your cart when you purchase the products.
Can I track the package once you ship it from India?
Yes, you would receive an email with the Airway Bill number of the courier once it is shipped, as well you can check the status of your product by login into your account. You would be able to track it with the respective courier.
What are your shipping charges for deliveries inside India?
Delivery within India will be chargable in accordance with delivery to respective places, however if there is a change it can be verified at the shipping policy link below.
Can you deliver to any country in the world?
Yes, we deliver to almost all countries in the world.
What is the procedure to return a product, If I dont like it?
Please report the return to us within 24 hours of receiving the product. Further you can email or call and inform us the same.
I bought a saree with blouse stitched, Can I return it or exchange it?
Returns would not be accepted for custom made / stitched clothing, including for sarees where the blouse is stitched, readymade stitched sarees or sarees stitched with custom blouse. However we would accept returns if we find any mitake from our end.
Will I get a full refund if I return the product?
The value of refund, varies from one case to another. It would be under the sole discretion of the operations.
Can I pay using my Debit card?
Yes, We do accept all major debit cards
How do I know that you have received my payments?
You would receive an email confirmation that we have received your payments along with order number.
I have transferred money through Western Union, what do I do next?
Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order, once we receive the payments from Western Union.
My card is declined, What should I do?
Please recheck if you have given your card details correct or not. If so, please contact your banks and explain them that you are trying to purchase from an online store. Your banks might block your cards for security issues.
Can I pay using 2 different cards for one order?
Its not possible to pay using 2 cards for one order.
Can I pay using bank transfer? Where do I get details of your bank account?
Yes, you can pay through bank transfer. You would send us email on firstname.lastname@example.org with product code for bank transfer, once we received your email will send you our Bank Account Details.
I do not have a Paypal account, Can I still transfer money to your account?
Yes, you can choose our other payment options other than paypal for money transfer.
What is billing address?
The address where you receive your card statements is called billing address.
What is shipping address?
The address where you would like to deliver the goods is called the shipping address.
Can billing address and shipping address be different?
Yes, you can give a different shipping address.